Key Responsibilities

• Monitor and audit customer interactions and calls.
• Evaluate agent performance based on quality parameters.
• Provide constructive feedback and coaching to team members.
• Maintain quality scores and ensure compliance with process standards.
• Prepare QA reports, scorecards, and performance analysis.
• Identify areas of improvement and recommend corrective actions.
• Conduct calibration sessions with operations and training teams.
• Ensure adherence to company policies, compliance, and process guidelines.

Eligibility Criteria

• Graduate / Undergraduate (as per process requirement).
• Prior experience in a Quality Analyst (QA) role preferred.
• Strong communication and analytical skills.
• Good understanding of quality parameters and auditing processes.
• Working knowledge of MS Excel and reporting tools.

Shift Details

• Rotational Shift / Day Shift

Shift Details

• Rotational Shift / Day Shift.

Why Join Us?

• Opportunity to work in a professional and growth-oriented environment.
• Exposure to quality management and process improvement strategies.
• Career advancement opportunities in BPO and customer service operations.
• Supportive team culture and skill development programs.

Key Responsibilities

• Conduct training sessions for new hires and existing employees.
• Deliver process, product, and soft skills training programs.
• Monitor trainee performance, learning progress, and assessments.
• Prepare training reports, evaluations, and feedback analysis.
• Conduct refresher training and floor briefing sessions.
• Improve communication, customer handling, and service quality skills.
• Coordinate with operations and quality teams to identify training needs.
• Support continuous learning and performance improvement initiatives.

Eligibility Criteria

• Graduate / Undergraduate (as per process requirement).
• Prior experience in training or coaching preferred.
• Excellent communication and presentation skills.
• Knowledge of sales and customer service processes.
• Good understanding of training methodologies and coaching techniques.

Shift Details

• Rotational Shift / Day Shift

Salary & Benefits

• CTC: ₹4.5 LPA – ₹5 LPA
• Attractive growth opportunities and professional work environment.

Why Join Us?

• Opportunity to work with a professional and growing organization.
• Enhance your career in training and development.
• Collaborative and supportive work culture.
• Career advancement opportunities in BPO and customer service industry.

Key Responsibilities

• Handle inbound customer calls in a professional manner.
• Resolve customer queries, complaints, and requests efficiently.
• Provide accurate information and ensure customer satisfaction.
• Maintain proper call records and follow company guidelines.

Eligibility Criteria

• Qualification : Graduation is mandatory.

Shift Details

• Shift Timing : Between 8:00 AM – 8:00 PM (Any 10-hour shift).
• Work Schedule : 5 Days Working.
• Weekly Offs : 2 Rotational Offs.
• Training Period : 1 Weekly Off.

Salary & Benefits

• Salary Range : ₹20,000 – ₹24,000 per month.
• Linguistic Salary : Fresher: ₹23,800
  Experienced: ₹26,800

Important Note

• All educational and experience documents are mandatory for the background verification process.

Why Join Us?

• Opportunity to work with a professional team.
• Growth in the customer service domain.
• Stable job with structured work schedule.

Key Responsibilities

• Manage customer queries through email (80%) and calls (20%).
• Provide timely and accurate resolutions to customer concerns.
• Maintain professional communication and service quality.
• Ensure customer satisfaction and proper follow-ups.
• Adhere to company policies and process guidelines.

Eligibility Criteria

• Qualification : Graduate (Mandatory).
• Experience : Minimum 6 months in Sales or Insurance.
• Communication : Excellent communication skills (V6 Level).

Shift Details

• Shift Timing : 9:00 AM – 8:00 PM (Any 9-hour shift).
• Training Period : 1 Weekly Off.

Salary Package

• Salary Range : ₹16,000 – ₹25,000 per month (based on experience & skills)

Why Join Us?

• Opportunity to work in a professional blended process environment.
• Skill development in both email and voice support.
• Career growth in customer service and operations.

Why Join Us?

• Opportunity to work with a professional team.
• Growth in the customer service domain.
• Stable job with structured work schedule.

Hiring Drive

• Semi-Voice (Blended Process) : 20 Positions.
• Non-Voice (Back Office) : 20 Positions.
• Total Openings : 40.

Hiring Drive

• Non-Voice (Back Office) : 20 Positions.
• Total Openings : 20.

Job Description

Non-Voice (Back Office)

• Perform verification of mortgage and insurance details through internal systems.
• Conduct document checks and data validation.
• Maintain accurate records and reports.
• No calling required.

Semi-Voice (Blended Process)

• Handle outbound verification calls to customers/clients.
• Perform backend verification and documentation tasks.
• Update and maintain verification status in the system.

Eligibility Criteria

• Graduate : Freshers can apply.
• HSC: Minimum 6 months of BPO experience required.
• Location Preference: Candidates based in or willing to work at Vashi.

Shift Details

• Shift : US Shift.
• Working Days : 5 Days a Week.
• Transportation : Pick-up & Drop facility available.

Salary & Benefits

• Non-Voice : ₹14,500 (In-hand) + Incentives.
• Semi-Voice : ₹16,800 (In-hand) + Incentives.

Interview Process

• HR Round.
• Typing Test.
• Operations Round.

Why Apply?

• Work with an established organization in the US mortgage & insurance domain.
• Great opportunity for freshers and experienced candidates.
• Stable job with growth and incentive benefits.
• Comfortable work environment with transport facility.